Responsible Gaming

Gambling always involves the risk of financial loss. No bet is guaranteed, and you should never stake more than you can comfortably afford to lose.

Responsible gaming means you:

• Treat gambling as a form of paid entertainment, not a source of income.
• Set a budget for your play and stick to it, regardless of wins or losses.
• Decide in advance how much time you spend playing and take regular breaks.
• Keep gambling separate from your essential expenses, savings, and debts.
• Avoid gambling when you feel stressed, angry, depressed, or under the influence of alcohol or drugs.

Ricky casino provides tools that help you stay safe and in control. You can set deposit limits, loss limits, and session limits on your account, so your spending and playing time match your personal boundaries. You can also use time-out or self-exclusion options if you feel your gambling is becoming difficult to manage. These tools exist to protect your financial and emotional wellbeing and support responsible choices every time you gamble.

Problem gambling can build up gradually and may be hard to notice at first. Paying attention to early warning signs can help you act before harm grows. Gambling addiction is a serious health condition that needs care and professional support.

Common signs that gambling may be causing problems include:

• Spending more money or time on betting than you planned.
• Chasing losses and increasing your stakes to try to win money back.
• Hiding or lying about how much you gamble or how much you lose.
• Feeling restless, irritable, or anxious when you try to cut down or stop.
• Gambling to escape stress, loneliness, sadness, or other difficult emotions.
• Using money needed for bills, rent, food, or other essentials for gambling.
• Borrowing, selling possessions, or using credit to fund your play.
• Ignoring work, study, or family responsibilities because of gambling.
• Thinking about gambling most of the time, even when you are not playing.
• Continuing to gamble despite serious financial, relationship, or health problems.

If you recognise several of these signs in your own betting, or in someone close to you, it may be time to seek help and review your gambling habits.

Gambling problems can be managed, and recovery is possible. Taking practical steps early reduces harm and supports long term control.

Useful tips that can help you deal with betting addiction include:

• Be honest about your gambling and write down how much you spend and how often you play.
• Set strict deposit and loss limits in your account and lower them if you feel at risk.
• Use time-out or self-exclusion options to block access to your account for a set period or longer.
• Remove saved payment details and reduce access to credit that funds your gambling.
• Avoid triggers, such as gambling-related apps, websites, or social media content.
• Do not gamble when you feel bored, stressed, or upset. Find other activities that help you relax.
• Talk to trusted family members or friends about what is happening, so you are not dealing with it alone.
• Seek professional support from a gambling counsellor or helpline familiar with Australian services.
• Create a daily routine that includes work, study, exercise, and social time, leaving less space for gambling.
• Accept that lapses can occur and view them as a signal to strengthen your support and limits, not a reason to give up.

Ricky casino encourages you to use all responsible gaming tools and external help services. Protecting your wellbeing and maintaining control over gambling is more important than continuing to play.

Support is available across Australia if gambling is affecting your life or the life of someone you know. Professional services offer free, confidential help, including counselling, self-help material, and referrals.

Key external help organisations for Australian players include:

• Gambling Help Online (Australia-wide): Free online counselling, chat, and resources for gambling problems.
• National Gambling Helpline (Australia-wide): Phone support 24/7 for anyone affected by gambling. Phone: 1800 858 858.
• Lifeline Australia: Crisis support and suicide prevention services. Phone: 13 11 14.
• Beyond Blue: Mental health information and support, including for anxiety and depression linked to gambling. Phone: 1300 22 4636.
• Financial Counselling Australia: Help for people in financial difficulty, including gambling-related debt.
• State and Territory Gambling Help Services: Each state and territory offers local counselling services. Details are available through Gambling Help Online.

These services can assist you to understand your gambling, regain control, and protect your financial and emotional health.

If you feel that gambling is no longer safe or controlled, you can contact the Ricky casino support team for help in managing your account. Our team can provide information on responsible gaming tools, apply limits, and assist with time-out or self-exclusion.

You can reach customer support through:

• Live chat: In-account chat support for responsible gaming questions and account tools.
• Email support: Contact our support team for help setting limits or activating self-exclusion. Look for the support email address in your account or on the contact page.
• Help centre: Online help pages outlining responsible gambling options, policies, and frequently asked questions.

Support staff can guide you through the available control tools and direct you to external gambling help services in Australia when needed.