Ricky casino Privacy Policy

This site collects personal information that users provide or that arises from use of the services. This includes:

• Identification data, such as name, date of birth, address, email address, and phone number
• Account data, such as username, password, language preferences, and communication preferences
• Verification data, such as copies of identity documents, proof of address, and age verification records
• Transaction data, such as deposits, withdrawals, betting history, game activity, and payment method details in tokenised or masked form
• Technical data, such as IP address, browser type, device information, log files, and usage data from cookies and similar tools
• Responsible gambling data, such as limits set, self-exclusion requests, and related support records

This information is collected to:

• Create and manage user accounts
• Verify identity and age, and meet anti-money laundering and counter-terrorism financing obligations
• Provide, operate, and personalise online casino and sportsbook services
• Process deposits, bets, and withdrawals through secure payment providers
• Monitor activity for fraud prevention, security, and compliance
• Support responsible gambling measures
• Handle enquiries, complaints, and customer support
• Improve site performance, content, and user experience using analytics

Technical and organisational measures are used to protect data, including:

• Encryption of data in transit using secure protocols
• Restricting access to personal information to authorised personnel on a need-to-know basis
• Use of secure data centres and hosting environments
• Regular monitoring for security incidents and misuse
• Internal policies and staff training on privacy and information security

Users have the right, subject to applicable law, to:

• Request access to personal information held about them
• Request correction of inaccurate, incomplete, or outdated data
• Request deletion or anonymisation of data, where permitted by legal and regulatory obligations
• Object to certain types of processing, including direct marketing
• Withdraw consent where processing is based on consent

This Privacy Policy takes into account the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other relevant Australian laws, as well as recognised international data protection standards where applicable.

Personal information is used only for lawful purposes related to the operation of the online casino and sportsbook. Uses include:

• Account registration, authentication, and account maintenance
• Processing of payments, bets, winnings, and withdrawals
• Provision of online gaming, betting, and related services
• Customisation of site content and user settings
• Monitoring and investigation of suspicious activity, fraud, and security risks
• Compliance with legal, regulatory, and licence conditions, including anti-money laundering and responsible gambling obligations
• Responding to enquiries, disputes, and complaints
• Internal reporting, auditing, and quality control
• Statistical analysis and service improvement using aggregated or de-identified information

Personal information may also be used, where permitted by law and user preferences, for:

• Sending service announcements and important account notifications
• Providing information about updates to the services or changes to this document
• Limited marketing communications relating to products and services, subject to consent and opt-out options

All processing is carried out in a fair and transparent way. Data is used only to the extent necessary to provide services, meet legal requirements, protect legitimate interests, and respect user rights.

Users may request access to personal information held about them by contacting the support team through the contact details provided on this site. Reasonable steps are taken to confirm identity before access is provided.

To update or correct data, users can:

• Log in to their account and edit available profile fields
• Contact support to request correction of information that cannot be changed through the account settings

To request deletion of personal information, users may contact support. Deletion will be carried out where permitted by gambling, anti-money laundering, and record-keeping laws. Certain transaction and identity records must be retained for legal and regulatory reasons for specific retention periods.

By using this site and creating an account, users consent to:

• Security checks, identity verification, and age checks carried out directly or through third-party verification providers
• Processing of payment and transaction information by payment service providers, banks, card schemes, and other financial institutions for deposits, bets, chargebacks, withdrawals, and fraud prevention

Users may object to or restrict certain types of processing, subject to applicable law and the need to comply with regulatory obligations.

This site is intended only for users who are 18 years of age or older and legally permitted to engage in online gambling in their jurisdiction. Registration and use of the services by minors is prohibited.

The operator relies on information and documents supplied during registration and verification to confirm age. Independent verification of age is not possible without appropriate documents from the user or relevant third-party checks.

If a parent or legal guardian becomes aware that a minor has created an account or provided personal information, they should contact support immediately. After receiving a valid request and appropriate confirmation, the operator will:

• Close any identified account held by a minor
• Delete or anonymise the minor’s personal information, unless retention is required for legal or regulatory reasons
• Take reasonable steps to prevent further use of the services by that minor

Personal information may be stored and processed in countries outside Australia. This can occur where:

• Technical infrastructure, hosting providers, or data centres are located overseas
• Payment processors, identity verification services, or other partners operate from other jurisdictions
• Group companies or service providers involved in customer support, risk management, or analytics are based overseas

By using this site, users consent to the international transfer of their personal information for these purposes. In all cases, contractual, technical, and organisational measures are used to help ensure that any overseas recipient handles personal information in a confidential and secure manner, consistent with this Privacy Policy and applicable legal requirements.

This Privacy Policy describes how personal information is collected, used, stored, and disclosed. In some situations, legal obligations, regulatory requirements, or court orders may override or limit certain parts of this document.

Where a disclaimer or limitation is permitted by law, it may affect the scope or operation of particular rules described here, including retention periods, access rights, or deletion rights.

The Privacy Policy applies when a user:

• Creates an account or uses the services
• Acknowledges or accepts the Privacy Policy online
• Continues to use the site after being notified of an updated version of this document

Use of the services signifies acceptance of this Privacy Policy as amended from time to time, subject to applicable law.

Cookies are small text files stored on a device when a user visits websites. Similar technologies such as pixels and local storage may also be used for related purposes.

This site uses cookies and similar tools to:

• Maintain sessions and keep users logged in
• Remember preferences, such as language and display settings
• Compile statistics on site traffic and performance
• Analyse behaviour on the site to improve services and content
• Personalise certain aspects of the user experience

Cookies are generally kept for up to one year, unless a shorter or longer period is permitted or required for technical or legal reasons. After expiry, they are deleted or anonymised.

Users can manage cookie settings in their browser. Blocking some cookies may affect the ability to use certain functions or access parts of the services.

By accessing or using this online casino and sportsbook, creating an account, or continuing to use the services after changes are posted, users are taken to have read, understood, and fully accepted this Privacy Policy.

The version of this Privacy Policy published on the site at the time of use applies to the collection and processing of personal information at that time. If different translations or versions exist, the current version identified on the site as in force will prevail, subject to mandatory provisions of applicable law.

Personal information may be shared with third parties where required for lawful and operational purposes, including:

• Payment service providers, banks, and financial institutions involved in deposits, withdrawals, and fraud checks
• Identity verification and age verification providers
• Technology, hosting, and security service providers
• Professional advisers, such as auditors and legal advisers
• Regulatory bodies, law enforcement agencies, courts, and dispute resolution bodies, where required by law or for the handling of disputes

The categories or names of key third-party partners may be listed on the site or provided on request. Where information is not listed, users will be informed of the purpose and scope of such sharing as required by applicable law.

By providing personal information and using the services, users consent to the sharing and processing of their data by these third parties for the purposes stated in this document and in the privacy policies of those third parties. Users are encouraged to review the privacy notices of major payment and verification providers they choose to use.

The site may contain links to external websites or services operated by third parties. These external websites have their own privacy policies and information handling practices.

The operator is not responsible for the content, security, or privacy practices of any third-party websites. Personal information provided to or collected by those sites is subject to their policies.

Users should review the privacy policies and terms of any external sites they visit and exercise care before submitting personal information or engaging in online transactions on those websites.